Reach us by email
Support
General Support
support@securoly.com
Scan issues, account help, billing questions, feature requests, and anything else.
Privacy & Legal
Trust & Privacy
trust@securoly.com
Data deletion requests, GDPR enquiries, privacy concerns, legal matters, and terms questions.
Partnerships
Partnerships & Press
prafull@securoly.com
Creator collaborations, agency partnerships, press enquiries, and enterprise plans.
Response time
We typically reply within 24 hours on business days (Mon–Fri, 9am–6pm IST). For urgent security issues, include "URGENT" in your subject line and we'll prioritise it.
Get a faster response
Include these details in your email
1
Your registered email address — the one you use to sign in to Securoly, so we can look up your account instantly.
2
The YouTube channel URL you were scanning or trying to add, if the issue is scan-related.
3
What you expected vs. what happened — a one-sentence description saves several back-and-forth emails.
4
A screenshot if there's an error message, so we can reproduce it on our end.
Common issues — quick answers
Most scan errors are caused by a temporary YouTube API issue. Try again in a few minutes. If it keeps failing, email support@securoly.com with the channel URL and we'll investigate.
Try signing out and back in to refresh your session. If the channel still doesn't appear, email us with your registered email and the channel URL — we can manually verify and add it.
Webhook delays can occasionally cause a lag between payment and plan activation. Email support@securoly.com with your Razorpay payment ID and we'll manually activate your plan within 1 hour.
You can cancel from your dashboard Settings tab at any time — no questions asked. For a refund within 7 days of subscribing, email support@securoly.com with your payment ID and we'll process it the same day. See our Refund Policy.
You can delete your account instantly from dashboard → Settings → Delete Account. Everything is permanently removed within 24 hours. Alternatively email trust@securoly.com and we'll handle it manually.
Please disclose responsibly by emailing trust@securoly.com with subject line "Security Disclosure". Include a description of the issue and steps to reproduce. We take security reports seriously and will respond within 48 hours.
Also worth checking
💬
FAQ
Answers to the most common questions about scans, plans, privacy, and billing.
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Privacy Policy
What data we collect, how we use it, and your rights as a user.
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Terms of Service
The rules and conditions for using Securoly.
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Refund Policy
7-day satisfaction guarantee and how refunds are processed.